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TL 9000 Consulting and Training |
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Quality and Productivity Management, Inc. (QPM)
provides on-site training and coaching support for companies that are pursuing
registrations. Since the early days of TL 9000, QPM has been involved with the standard by partnering with its clients. We have helped them to become members of the QuEST Forum, participate in the BEAM program, become Pilot Program Participants and participate in committees and meetings. We can help you understand the standard and demystify management system implementation. 100% of our clients have passed their registration audit on the first attempt. We use a practical, back-to-basics approach that is fast and thorough (in some cases as quick as 60 days) as well as cost-effective. In the end, you will have a quality system that you can call your own. Contact us today to get started towards your quality goals! What is TL 9000?TL 9000 is a quality management system for design, development, production, delivery, installation and maintenance of telecommunication products and services. The TL 9000 Quality System requirements include a minimum set of performance metrics and indicators to measure progress and evaluate results of the quality system implementation. The new TL 9000 became effective March 30, 2001 and comprises the ISO 9001:2000 quality system requirements (released December 15, 2000) supplemented by additional quality system requirements established by the telecommunications industry. Who is responsible?After the 1984 breakup and reorganization of AT&T into the seven regional Bell operating companies (RBOCs), there was a revolution in the telecommunications industry. A customer/supplier forum, the Quality Excellence for Suppliers of Telecommunications, or QuEST Forum, was created to develop quality systems for the industry. This was a radically new approach to standard development. Suppliers and telecom service providers had an equal vote in developing the new standard. By adopting the ISO 9000 system and the existing infrastructure of registrars, trainers and consultants the QuEST Forum could take advantage of existing systems in the same way the automotive industry had with QS 9000. The resulting product was the TL 9000 standard. Who is getting registered to TL 9000?The TL 9000 will be applicable to an estimated 10,000 suppliers around the world. Major organizations in this industry such as ADTRAN, Lucent Technologies, Motorola, Nortel Networks, Marconi, NEC, SBC and Unicap Electronics Industry Corp. have already gotten registered and it is expected they will be requesting suppliers to follow. What are the benefits of TL 9000?Some of the reported benefits of a TL 9000 registration are:
What is the registration process?In simplified terms, the registration process includes:
What’s different about TL?QS 9000 asks suppliers to benchmark trends in customer satisfaction and key indicators of customer dissatisfaction to be verified by a third party auditor. TL 9000, in addition to third party audits, requires suppliers to anonymously report standard measurements to the University of Texas at Dallas. Benchmarking reports are generated for the supplier and QuEST Forum members to use for self-comparison purposes. In this way both the supplier and the customer are involved in a communication loop to assess and improve their industry and relationship. A great deal can be learned about an industry when measurements are standardized by supplier and product type. Companies can readily identify weaknesses they can correct to improve their business and customer satisfaction. In addition,
Best Practice Offerings (BPO) were created to identify, recognize, share, and
facilitate the deployment of best practices in the telecommunications industry
and promote continual improvements in product and services quality. Industry
studies show that companies using business excellence models, such as Malcolm
Baldrige or EQM, regularly outperform peers in financial terms. Business
excellence models help organizations advance from quality conformance to
performance excellence. As an organization’s quality management system matures,
QuEST Forum provides the necessary tools and resources to make this transition
through conferences, events and an innovative knowledge base. What Next?Contact us today and we will help you start the process towards improved productivity, reduced waste and the prestige of TL 9000 registration.
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Join your colleagues and competitors as they rush toward registration and leadership in this highly competitive market.
If you have any questions or want to begin discussing how QPM can help your organization achieve its quality goals, contact us or call 800-900-3360!
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| ISO 9001:2000 | TS 16949:2002 | TL 9000:Rev3 | AS 9100 | Lean Mfg. |
| Six Sigma | ISO 14001 | Baldrige:2007 | Balanced Scorecard | |